Remote Director, Healthcare Inside Sales Operations

S27a; Northern (KY); Hybrid; USD 140,000 - 170,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement plan options

Paid parental leave

Job summary

S27a is seeking a Director of Contact Center Operations to lead a remote team dedicated to supporting Healthcare Professionals. Responsibilities include building a compliant sales team, optimizing performance through analytics, and managing sales operations.

The ideal candidate will have substantial experience in inside sales, proven leadership skills, and a data-driven mindset. Competitive compensation ranges from $140,000 to $170,000 annually along with a comprehensive benefits package.

Qualifications

• Experience managing inside sales teams for healthcare professionals.
• Proven track record in a fast-paced environment.
• Strong analytical and technical skill set.

Responsibilities

• Build and lead a compliant contact center of inside sales professionals.
• Optimize performance through analytics and innovative coaching.
• Develop and manage incentive programs for sales teams.

Skills

Management of inside sales representatives

Coaching and training

Data-driven decision making

Experience with CRM systems (Salesforce)

Bilingual (English and Spanish)

Education

Advanced degree (MBA or relevant life-sciences discipline)

Tools

Salesforce

NICE CXone

Genesys

Job description

S27a is seeking a Director of Contact Center Operations to lead a remote team dedicated to supporting Healthcare Professionals. Responsibilities include building a compliant sales team, optimizing performance through analytics, and managing sales operations.

The ideal candidate will have substantial experience in inside sales, proven leadership skills, and a data-driven mindset. Competitive compensation ranges from $140,000 to $170,000 annually along with a comprehensive benefits package.