Remote HR Business Partner: Performance & People

Included-Health; United States; Hybrid; USD 75,000 - 94,000; Full time

Benefits offered by this job

Remote-first culture

401(k) plan

Comprehensive medical, vision, and...d

PTO/DTO

12 weeks parental leave

Fertility coverage

WFH reimbursement

Job summary

Included Health is seeking an Associate HR Business Partner to advise leaders in the Care organization, owning performance-management processes, supporting ADA accommodations, and guiding managers through complex people matters with sound judgment and empathy.

This role partners with Supervisors and Managers across a large non-exempt population to build an inclusive, high-performing workplace, focusing on coaching, data-informed decisions, and consistent HR practices.

Qualifications

• 2+ years of progressive experience in HR business partnering, employee relations, or performance management.
• Experience in high-volume, frontline, or contact center environments, including support for non-exempt employees.
• Proven ability to coach and advise leaders through performance management, including feedback, documentation, corrective action, and performance improvement plans.
• Strong understanding of employment laws and HR best practices.
• Proven ability to build trusted, collaborative relationships and influence leaders across levels and functions.
• Strong problem-solving and communication skills, including the ability to manage expectations and translate complex issues into practical recommendations.
• Strong judgment, attention to detail, and discretion when handling sensitive matters.

Responsibilities

• Serve as a primary point of contact and trusted advisor for leaders within the Care organization, coaching and partnering on people-related matters.
• Own performance-management work for assigned leaders and teams, including coaching, documentation, corrective action, PIPs, and follow-through.
• Advise leaders through complex performance, conduct, and policy matters, helping assess risk and determine paths forward.
• Strengthen leader capability with practical guidance, coaching, tools, and real-time feedback on performance management and difficult conversations.
• Manage expectations with leaders and cross-functional partners by clarifying roles, timelines, risks, decisions, and next steps.
• Analyze data and trends to identify opportunities and translate insights into improved organizational performance.
• Develop and improve performance management resources, processes, and communications for managers.
• Provide employee-relations support, resolving workplace concerns with fair, compliant practices.
• Act as SME on work-related issues including performance management, accommodations, wage/hour compliance, and terminations.
• Build collaborative relationships with Talent Management, HR Operations, Compliance, Talent Acquisition, Learning & Development, and Legal.
• Develop proactive strategies, programs, and policies to boost employee engagement and leader effectiveness.
• Navigate ambiguity with sound judgment to prioritize work and move matters forward.

Skills

HR business partnering

Employee relations

Performance management

Employment law knowledge

Advising leaders

Communication

Judgment/decision making

Education

Bachelor's degree in HR / Business Administration

Job description

Included Health is seeking an Associate HR Business Partner to advise leaders in the Care organization, owning performance-management processes, supporting ADA accommodations, and guiding managers through complex people matters with sound judgment and empathy.

This role partners with Supervisors and Managers across a large non-exempt population to build an inclusive, high-performing workplace, focusing on coaching, data-informed decisions, and consistent HR practices.