Remote Housing Support Team Lead

Sedgwick; Tampa (FL); Remote; USD 29,000 - 32,000; Part time

Benefits offered by this job

Remote work

Job summary

Sedgwick seeks a Remote Customer Service Team Lead to oversee housing line operations on a part-time schedule. You will manage inbound calls, emails, and housing-related inquiries while guiding a team to meet service levels and performance targets.

Responsibilities include coaching, scheduling, and ensuring accurate documentation. Strong leadership and communication skills are essential for success in this role.

Qualifications

• Bachelor's degree preferred.
• 4+ years in customer service or related work.
• Leadership or supervisory experience in a high-volume environment is preferred.

Responsibilities

• Provide exceptional customer support on housing line.
• Lead daily team operations and oversee service levels.
• Delegate tasks and monitor workload distribution to ensure timely responses.

Skills

Excellent communication

Leadership abilities

Problem solving

Time management

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Sedgwick seeks a Remote Customer Service Team Lead to oversee housing line operations on a part-time schedule. You will manage inbound calls, emails, and housing-related inquiries while guiding a team to meet service levels and performance targets.

Responsibilities include coaching, scheduling, and ensuring accurate documentation. Strong leadership and communication skills are essential for success in this role.