Remote Customer Service Team Lead - Flexible Hours

Sedgwick; Tucson (AZ); Remote; USD 29.000 - 32.000; Teilzeit

Benefits dieser Stelle

Remote work

Zusammenfassung

Sedgwick is seeking a Remote Customer Service Team Lead to oversee housing-related support and daily operations. The role focuses on inbound calls, escalation handling, and shift leadership in a remote, part-time capacity.

Qualifications include a Bachelor's degree preference and at least four years in customer service, with prior leadership experience in a high-volume environment. Strong communication and coaching skills are essential.

Qualifikationen

• Four (4) years of customer service, call center, housing, hospitality, insurance, or related experience.
• Prior leadership, team lead, supervisory, or coaching experience in a high-volume call center environment preferred.

Aufgaben

• Answers inbound calls professionally and compassionately.
• Acts as primary contact for escalated housing inquiries and leads the team during shifts.
• Provides guidance, coaching, and real-time support to associates during assigned shifts.
• Manages workflow, monitoring volume and service levels to ensure targets are met.
• Onboards, trains, and develops team members to sustain performance and morale.

Kenntnisse

Leadership

Customer service

Communication

Ausbildung

Bachelor's degree preferred

Jobbeschreibung

Sedgwick is seeking a Remote Customer Service Team Lead to oversee housing-related support and daily operations. The role focuses on inbound calls, escalation handling, and shift leadership in a remote, part-time capacity.

Qualifications include a Bachelor's degree preference and at least four years in customer service, with prior leadership experience in a high-volume environment. Strong communication and coaching skills are essential.