Remote Customer Service Team Lead – Housing Operations

Sedgwick; Wichita (KS); Remote; USD 29,000 - 32,000; Part time

Job summary

Sedgwick is seeking a Remote Customer Service Team Lead to oversee our housing-line support and lead daily operations. This part-time role requires strong leadership and hands-on involvement, including handling calls, bookings, and escalations with a focus on accuracy and customer satisfaction.

You will monitor call volume, staffing, and service levels; delegate tasks; and mentor team members while ensuring policyholders, hotels, and partners receive timely, high-quality service.

Qualifications

• Four (4) years of customer service, call center, housing, hospitality, insurance, or related experience required.
• Leadership or coaching experience in a high-volume call center environment preferred.
• Bachelor's degree preferred.
• Excellent oral and written communication skills.

Responsibilities

• Provide exceptional customer support on Sedgwick's housing line.
• Lead daily operations, delegate tasks, monitor performance.
• Assist with inbound calls, hotel bookings, and extensions.
• Monitor call volume, staffing, and service levels.

Skills

Leadership

Coaching

Team development

Communication

Time management

Problem solving

Escalation management

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Sedgwick is seeking a Remote Customer Service Team Lead to oversee our housing-line support and lead daily operations. This part-time role requires strong leadership and hands-on involvement, including handling calls, bookings, and escalations with a focus on accuracy and customer satisfaction.

You will monitor call volume, staffing, and service levels; delegate tasks; and mentor team members while ensuring policyholders, hotels, and partners receive timely, high-quality service.