Remote Housing Support Team Lead

Sedgwick; Topeka (KS); Remote; USD 29,000 - 32,000; Part time

Job summary

Sedgwick is seeking a Telecommuter Team Lead for remote customer service, focusing on housing-related inquiries. You will guide the team, handle escalations, and ensure timely, accurate support while maintaining high-quality service levels from a remote setting.

The role emphasizes leadership during shifts, coaching colleagues, and coordinating with internal systems to process housing claims and bookings efficiently. Proactive problem-solving and strong communication are essential.

Qualifications

• Bachelor's degree preferred.
• Four years of customer service, call center, housing, hospitality, insurance, or related experience.
• Leadership, coaching, and the ability to manage a team in a high-volume environment.

Responsibilities

• Provide exceptional customer support on Sedgwick's housing line.
• Serve as working team lead with daily operational oversight and task delegation.
• Monitor call volume, dashboards, and staffing to maintain service levels.

Skills

Team leadership

Customer service

Communication skills

Coaching

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Sedgwick is seeking a Telecommuter Team Lead for remote customer service, focusing on housing-related inquiries. You will guide the team, handle escalations, and ensure timely, accurate support while maintaining high-quality service levels from a remote setting.

The role emphasizes leadership during shifts, coaching colleagues, and coordinating with internal systems to process housing claims and bookings efficiently. Proactive problem-solving and strong communication are essential.