Remote Housing Services Team Lead

Sedgwick; Miami (FL); Remote; USD 29,000 - 32,000; Part time

Job summary

Sedgwick is seeking a Remote Customer Service Team Lead to supervise housing operations and ensure service levels across shifts. You will support policyholders, hotels, and partners, and act as primary decision-maker during assigned shifts, while coaching a team of associates.

Responsibilities include handling inbound calls and emails, extending hotel stays, maintaining data accuracy, and driving quality customer service with efficient workflow management in a remote environment.

Qualifications

• Four (4) years of customer service or related experience.
• Prior leadership or supervisory experience preferred.
• Bachelor's degree from an accredited college preferred.

Responsibilities

• Lead daily operations and oversee housing-related calls and tasks.
• Coach and develop team members and manage escalations.
• Monitor workflow, queues, and service levels in real time.

Skills

Leadership

Coaching

Customer service

Call center

Communication

Time management

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Sedgwick is seeking a Remote Customer Service Team Lead to supervise housing operations and ensure service levels across shifts. You will support policyholders, hotels, and partners, and act as primary decision-maker during assigned shifts, while coaching a team of associates.

Responsibilities include handling inbound calls and emails, extending hotel stays, maintaining data accuracy, and driving quality customer service with efficient workflow management in a remote environment.