Remote Customer Service Team Lead (Part-Time)

Sedgwick; Mobile (AL); Remote; USD 29,000 - 32,000; Part time

Job summary

Sedgwick in the United States is seeking a Remote Customer Service Team Lead to manage housing-related inquiries, delegate tasks, and oversee daily operations. This role supports policyholders, hotels, and partners while handling inbound calls, hotel bookings, and extensions.

Qualifications include a Bachelor's degree preferred and four years in customer service or call center settings; leadership, coaching, and problem-solving abilities are essential.

Qualifications

• Bachelor's degree preferred with 4+ years in customer service or call center leadership.
• Experience in housing, insurance, or hospitality is a plus.
• Proven leadership, coaching and team-development abilities.

Responsibilities

• Answers inbound calls from insureds, adjusters, hotels, and partners in a professional manner.
• Serves as primary point of contact for escalated housing inquiries and coaching staff.
• Leads by example, handles calls, emails, and housing tasks while balancing leadership duties.
• Monitors call flow, queues, and performance dashboards to ensure service standards.
• Coordinates staffing, onboarding, training, and day-to-day operational support.
• Maintains data accuracy in internal systems and supports escalation management.

Skills

Leadership

Customer service

Call center

Coaching

Communication

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Sedgwick in the United States is seeking a Remote Customer Service Team Lead to manage housing-related inquiries, delegate tasks, and oversee daily operations. This role supports policyholders, hotels, and partners while handling inbound calls, hotel bookings, and extensions.

Qualifications include a Bachelor's degree preferred and four years in customer service or call center settings; leadership, coaching, and problem-solving abilities are essential.