Remote Housing Customer Service Team Lead

Sedgwick; Southaven (MS); Remote; USD 29,000 - 32,000; Part time

Job summary

Sedgwick is seeking a Remote Customer Service Team Lead to provide exceptional housing support and lead daily frontline operations. You will manage calls, emails, and hotel extensions while guiding the team to deliver outstanding service.

The position requires a Bachelor's degree (preferred) and four years in customer service or call center roles; leadership experience is a plus. Part-time schedule and EST hours are included, with a focus on coaching, staffing, and process improvement.

Qualifications

• Bachelor's degree preferred.
• Minimum four years in customer service or related field.
• Prior leadership or supervisory experience in a high-volume call center preferred.

Responsibilities

• Answers inbound calls from insureds, adjusters, hotels, and partners.
• Leads daily operations and serves as primary escalation point during shifts.
• Coaches and mentors team members on service standards and workflows.
• Manages staffing, schedules, and coverage to meet service levels.
• Monitors call and email volumes and adjusts workload accordingly.
• Ensures accurate data entry and documentation across systems.
• Provides leadership while performing customer service tasks to model performance.

Skills

Leadership

Customer service

Call center

Coaching

Team management

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Sedgwick is seeking a Remote Customer Service Team Lead to provide exceptional housing support and lead daily frontline operations. You will manage calls, emails, and hotel extensions while guiding the team to deliver outstanding service.

The position requires a Bachelor's degree (preferred) and four years in customer service or call center roles; leadership experience is a plus. Part-time schedule and EST hours are included, with a focus on coaching, staffing, and process improvement.