Remote Housing Customer Service Lead

Sedgwick; Biloxi (MS); Remote; USD 29,000 - 32,000; Part time

Job summary

Sedgwick is looking for a Remote Customer Service Team Lead to oversee housing operations and service delivery. You will guide daily activities, monitor performance, and coach the team to ensure accurate, timely responses to policyholders, hotels, and partners.

The role requires leadership experience in a high-volume environment, strong communication, and the ability to manage escalations while sustaining service levels and customer satisfaction.

Qualifications

• Bachelor's degree preferred.
• Four years of customer service, call center, housing, hospitality, insurance, or related experience required.
• Prior leadership or supervisory experience in a high-volume call center is preferred.

Responsibilities

• Provide exceptional customer support on the housing line and supervise daily operations.
• Lead shifts, delegate tasks, and manage workflow to meet service levels.
• Assist with inbound calls, hotel bookings, extensions, and billing questions.
• Monitor call volumes, staffing, and performance dashboards in real time.
• Mentor and develop team members to ensure high quality service.

Skills

Excellent communication

Leadership

Creative problem solving

Customer service orientation

Coaching and team development

Real-time monitoring

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Sedgwick is looking for a Remote Customer Service Team Lead to oversee housing operations and service delivery. You will guide daily activities, monitor performance, and coach the team to ensure accurate, timely responses to policyholders, hotels, and partners.

The role requires leadership experience in a high-volume environment, strong communication, and the ability to manage escalations while sustaining service levels and customer satisfaction.