Remote Customer Service Team Lead - Housing

Sedgwick; Jackson (MS); Remote; USD 29,000 - 32,000; Part time

Job summary

Sedgwick is seeking a Remote Customer Service Team Lead to oversee housing operations on the primary temporary housing line. You will manage daily workflow, assist with inbound calls and hotel bookings, and lead a team to deliver accurate, timely service while maintaining high customer satisfaction.

In this role you’ll monitor call flow, guide associates, delegate tasks, and ensure SLAs are met across shifts.

Qualifications

• Bachelor's degree preferred.
• Four (4) years of customer service, call center, housing, hospitality, insurance, or related experience required.
• Leadership or supervisory experience in a high-volume call center is advantageous.

Responsibilities

• Answers inbound calls professionally and compassionately.
• Acts as primary contact for escalated housing inquiries and guides staff.
• Leads associates with guidance, coaching, and real-time support.
• Monitors volume, SLAs, staffing, and workload; adjusts as needed.
• Balances leadership duties with personal production expectations.
• Maintains documentation and updates hotel databases.

Skills

Leadership

Customer service

Communication skills

Problem solving

Team management

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Sedgwick is seeking a Remote Customer Service Team Lead to oversee housing operations on the primary temporary housing line. You will manage daily workflow, assist with inbound calls and hotel bookings, and lead a team to deliver accurate, timely service while maintaining high customer satisfaction.

In this role you’ll monitor call flow, guide associates, delegate tasks, and ensure SLAs are met across shifts.