Remote Customer Service Team Lead (Part-Time)

Sedgwick; Phoenix (AZ); Remote; USD 29,000 - 32,000; Part time

Job summary

Sedgwick is recruiting a Remote Customer Service Team Lead to oversee housing claims operations and provide frontline leadership for the housing team. You will guide daily tasks, monitor performance, and ensure timely, accurate service for policyholders, hotels, and partners.

The role requires strong leadership, four years in customer service or related fields, and a bachelor’s degree. The position is part-time with telecommuter scheduling and nationwide remote eligibility.

Qualifications

• Bachelor's degree preferred.
• 4 years of customer service, call center, housing, hospitality, insurance, or related experience.

Responsibilities

• Lead and coach team during shifts; manage workload and coverage.
• Handle inbound calls, emails, and housing-related tasks with accuracy.
• Monitor service levels, queue performance, and staffing; escalate when needed.
• Maintain documentation accuracy in internal systems.
• Assist with onboarding, training, and development of team members.

Skills

Leadership

Team management

Customer service

Coaching

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Sedgwick is recruiting a Remote Customer Service Team Lead to oversee housing claims operations and provide frontline leadership for the housing team. You will guide daily tasks, monitor performance, and ensure timely, accurate service for policyholders, hotels, and partners.

The role requires strong leadership, four years in customer service or related fields, and a bachelor’s degree. The position is part-time with telecommuter scheduling and nationwide remote eligibility.