Remote Customer Service Team Lead — Part-Time

Sedgwick; Flagstaff (AZ); Remote; USD 29,000 - 32,000; Part time

Job summary

Sedgwick is hiring a Remote Customer Service Team Lead to oversee housing-related support operations. You will lead daily workflows, delegate tasks, and monitor service levels while delivering exceptional service to policyholders and partners.

This role emphasizes hands-on leadership, coaching, and front-line problem solving in a fast-paced environment. The position supports scheduling across multiple shifts, manages escalation handling, and ensures accurate documentation and data integrity in

Qualifications

• Bachelor's degree preferred.
• Four years in customer service, call center, housing, or related field desired.
• Leadership or supervisory experience in a high-volume environment preferred.

Responsibilities

• Provide exceptional customer support on the housing line.
• Lead daily operations, delegate tasks, and monitor service levels.
• Coach and mentor team members to meet productivity and quality targets.
• Handle inbound calls, emails, and housing-related tasks alongside the team.
• Maintain accurate documentation and data across internal systems.

Skills

Leadership

Customer Service

Coaching

Problem Solving

Communication

Time Management

Team Engagement

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Sedgwick is hiring a Remote Customer Service Team Lead to oversee housing-related support operations. You will lead daily workflows, delegate tasks, and monitor service levels while delivering exceptional service to policyholders and partners.

This role emphasizes hands-on leadership, coaching, and front-line problem solving in a fast-paced environment. The position supports scheduling across multiple shifts, manages escalation handling, and ensures accurate documentation and data integrity in