Remote Hotel Placement Specialist

NEPSE Trading; Northern (KY); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Sedgwick is seeking a Remote Housing Coordinator to support insured families by arranging hotel stays with empathy and efficiency. You will search, evaluate, and secure accommodations, coordinate reservations, and communicate details and check-in instructions to families and carriers.

In this remote role, you’ll handle confirmations, manage records in internal systems, and assist with escalations such as billing or relocations, collaborating across teams to ensure seamless service during

Qualifications

• Bachelor’s degree or equivalent from an accredited college or university preferred.
• Two years of customer service experience, preferably in travel, hospitality, or insurance.
• Proficiency in Microsoft Office Suite.
• Excellent phone voice and professional communication.
• Ability to work independently and under pressure.

Responsibilities

• Serve as first point of contact for insured families and explain hotel/payment process.
• Search, evaluate, and secure hotels using databases and negotiations.
• Facilitate reservations and ensure rate agreements and authorizations.
• Communicate confirmations to insured families with hotel details and check-in instructions.
• Coordinate check-ins/outs and update records in systems.
• Maintain documentation in internal systems and records.

Skills

Microsoft Office

Phone communication

Interpersonal skills

Data entry

Organization

Remote collaboration

Education

Bachelor's degree

Tools

Booking tools

Job description

Sedgwick is seeking a Remote Housing Coordinator to support insured families by arranging hotel stays with empathy and efficiency. You will search, evaluate, and secure accommodations, coordinate reservations, and communicate details and check-in instructions to families and carriers.

In this remote role, you’ll handle confirmations, manage records in internal systems, and assist with escalations such as billing or relocations, collaborating across teams to ensure seamless service during