Remote Hotline & Incident Communications Specialist

NAVEX Global, Inc.; Charlotte (NC); Remote; USD 21,000 - 25,000; Full time

Benefits offered by this job

Remote role

24/7 operations

Competitive pay

Job summary

NAVEX Global, Inc. is seeking a Communication Specialist to handle inbound calls for confidential workplace concerns within a remote, 24/7 contact center. You will capture sensitive information, guide reporters, and ensure a high-quality customer experience while safeguarding confidentiality.

You will join a diverse, high-performance team that values speed, passion, and purpose, with opportunities to grow and leverage AI tools to improve outcomes and efficiency.

Qualifications

• Weekend availability required; able to work at least one weekend day per week.
• Quiet, secure home office with reliable internet.
• Minimum typing speed of 35 WPM.
• Ability to multi-task while interviewing callers and capturing details.

Responsibilities

• Engage reporters with the utmost honor, care and concern; instill confidence that their information will be handled appropriately and that their experience matters
• Answer calls from various industries in a timely manner and follow the intake process for all customers while exercising a high degree of good judgment to ensure a caller’s needs are met
• Lead the reporter through a guided interview process, asking appropriate questions regarding their experience and giving extra attention to the quality and accuracy of report details
• Hold all reports in strict confidence, both internally and externally
• Assist with special projects and other departmental responsibilities as assigned
• Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time

Job description

NAVEX Global, Inc. is seeking a Communication Specialist to handle inbound calls for confidential workplace concerns within a remote, 24/7 contact center. You will capture sensitive information, guide reporters, and ensure a high-quality customer experience while safeguarding confidentiality.

You will join a diverse, high-performance team that values speed, passion, and purpose, with opportunities to grow and leverage AI tools to improve outcomes and efficiency.