Remote Hotline & Incident Communications Specialist

NAVEX; Charlotte (NC); Remote; USD 21,000 - 24,000; Full time

Benefits offered by this job

Meaningful Purpose

High-performance environment

Candid supportive culture

Job summary

NAVEX is hiring a Communications Specialist for its remote Contact Center, focusing on confidential workplace concerns and incident reporting. You’ll manage intake, conduct guided interviews, and ensure data integrity while maintaining confidentiality across a global customer base.

The role emphasizes a high-quality customer experience, with weekend availability and a quiet home office. Monthly pay starts at $15.50/hour, with bilingual positions at $17.50/hour.

Qualifications

• Excellent customer service and results oriented approach.
• Ability to stay calm while processing difficult information.
• Must be able to work at least one weekend day per week.
• A quiet, secure home office or workspace for remote duties.
• Type at least 35 WPM with high accuracy.
• Strong multitasking and observation of details during interviews.
• Proficient with MS Office and navigating proprietary software.
• Comfort with fast-paced, candid environment and innovation.
• Curiosity for AI and emerging technologies to improve outcomes.
• Motivation to drive performance and align with NAVEX values

Responsibilities

• Engage reporters with care and protect confidentiality; ensure trust in handling information.
• Handle calls from diverse industries promptly, following intake processes with sound judgment.
• Guide reporters through interviews, probing for clear, accurate details.
• Maintain strict confidentiality for all reports, internal and external.
• Assist with special projects and other departmental tasks as needed.
• Adhere to schedule in a 24/7 operation and maintain timely attendance.

Skills

Customer service

Emotional resilience

Weekend availability

Home office setup

Typing speed 35 WPM

Multitasking

MS Office

Culture agility

AI readiness

Driven to perform

Tools

MS Office

Job description

NAVEX is hiring a Communications Specialist for its remote Contact Center, focusing on confidential workplace concerns and incident reporting. You’ll manage intake, conduct guided interviews, and ensure data integrity while maintaining confidentiality across a global customer base.

The role emphasizes a high-quality customer experience, with weekend availability and a quiet home office. Monthly pay starts at $15.50/hour, with bilingual positions at $17.50/hour.