Remote Bilingual Incident & Communications Specialist

NAVEX; Charlotte (NC); Remote; USD 23,000 - 25,000; Full time

Benefits offered by this job

Meaningful Purpose

High-Performance Environment

Candid, Supportive Culture

Growth That Matters

Rewards for Results

Job summary

NAVEX is seeking a Bilingual Communication Specialist to handle inbound calls about confidential workplace concerns and incidents. This remote role supports our Hotline & Incident Management services, delivering exceptional customer experiences while handling sensitive information with care.

You’ll join a collaborative team, with opportunities for growth. The position emphasizes emotional resilience, strong communication, and accuracy in report documentation.

Qualifications

• Outstanding customer service skills with strong customer and results orientation.
• The ability to demonstrate emotional resilience, staying calm when processing difficult information.
• Ability to multi-task while interviewing callers and capturing details with high accuracy.
• Quiet, secure home office or workspace for remote duties; reliable internet speed recommended.

Responsibilities

• Engage each reporter with care, ensuring information handled confidentially.
• Answer calls from various industries promptly and follow intake process with good judgment.
• Guide reporters through interview, asking questions and ensuring report quality.
• Maintain strict confidentiality of all reports.
• Support special projects and other departmental tasks as assigned.
• Adhere to schedule in a 24/7 operation with flexibility.

Skills

Customer service

Emotional resilience

Multitasking

Attention to detail

Culture agility

AI readiness

Typing speed 35 WPM

Tools

MS Office

Proprietary software

Job description

NAVEX is seeking a Bilingual Communication Specialist to handle inbound calls about confidential workplace concerns and incidents. This remote role supports our Hotline & Incident Management services, delivering exceptional customer experiences while handling sensitive information with care.

You’ll join a collaborative team, with opportunities for growth. The position emphasizes emotional resilience, strong communication, and accuracy in report documentation.