Remote Bilingual Communications Specialist - Hotline & Incident

NAVEX; United States; Teletrabalho; USD 20 000 - 28 000; Tempo integral

Resumo da oferta

NAVEX is seeking a Bilingual Communication Specialist for a remote role in the United States. You will capture sensitive information via inbound calls, guiding reporters with care and ensuring accurate, confidential reporting for Hotline & Incident Management services.

You will work with a diverse team and leverage AI-enabled tools to deliver high-quality outcomes, with strong emphasis on customer service, resilience, and adaptability in a fast-paced environment.

Qualificações

• Excellent customer service with a focus on sensitivity and discretion.
• Ability to stay calm and professional in distressing situations.
• Minimum 35 WPM typing speed and accurate note-taking.

Responsabilidades

• Engage reporters with care and confidentiality; ensure information is captured accurately.
• Handle calls from various industries, following intake processes with good judgment.
• Guide reporters through interviews, asking relevant questions and ensuring report quality.

Conhecimentos

Customer service

Emotional resilience

Typing 35 WPM

MS Office

Adaptability

Fast-paced environment

AI readiness

NAVEX values

Descrição da oferta de emprego

NAVEX is seeking a Bilingual Communication Specialist for a remote role in the United States. You will capture sensitive information via inbound calls, guiding reporters with care and ensuring accurate, confidential reporting for Hotline & Incident Management services.

You will work with a diverse team and leverage AI-enabled tools to deliver high-quality outcomes, with strong emphasis on customer service, resilience, and adaptability in a fast-paced environment.