Remote Host Success Manager

PadSplit, Inc; Oregon; Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Fully remote position

Equity incentive plan

Company-wide bonus opportunity

National medical, dental, and vision

Job summary

PadSplit is seeking a Host Account Manager to serve as the dedicated strategic partner and primary point of contact for a portfolio of PadSplit hosts. You will own the full host relationship from activation through long-term retention, balancing data-driven insights with proactive relationship management.

You’ll be measured on response times, occupancy performance, host satisfaction, churn reduction, and portfolio retention, and you’ll guide hosts on pricing, occupancy, and platform best

Qualifications

• 3+ years of account management, customer success, or high-touch client relationship experience.
• Strong data-driven approach with ability to translate metrics into guidance for hosts.
• Deep working knowledge of PadSplit product, fee structures, and policies.

Responsibilities

• Own and manage a dedicated portfolio of PadSplit hosts as primary contact for support and policy adherence.
• Drive proactive relationship management to reduce churn and increase host lifetime value.
• Conduct regular performance check-ins and portfolio reviews aligned to host goals and PadSplit benchmarks.
• Guide hosts on pricing strategy, occupancy optimization, listing quality, and platform best practices.

Skills

Account management

Customer success

Data-driven communication

Proactive portfolio management

Policy and platform fluency

Job description

PadSplit is seeking a Host Account Manager to serve as the dedicated strategic partner and primary point of contact for a portfolio of PadSplit hosts. You will own the full host relationship from activation through long-term retention, balancing data-driven insights with proactive relationship management.

You’ll be measured on response times, occupancy performance, host satisfaction, churn reduction, and portfolio retention, and you’ll guide hosts on pricing, occupancy, and platform best