Remote Client Experience Coordinator

Alegria Travel Services; Evansville (IN); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Fully remote work environment

Onboarding and training

Professional development

Job summary

Alegria Travel Services is seeking a friendly Guest Experience Specialist to help clients plan details, make reservations, answer questions, and handle service requests. The role emphasizes clear communication, careful coordination, and dependable follow-up to deliver a positive client experience.

This fully remote position suits someone who enjoys working with people and takes pride in attentive, professional service.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• Good organization and attention to detail.
• Comfortable researching information online.
• Ability to manage multiple requests and priorities.
• Comfortable using email and digital platforms.
• Strong problem-solving and follow-up abilities.
• Previous customer service, hospitality, reservations, or guest-service experience is helpful but not required.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research available accommodations, activities, transportation, and related services.
• Assist with reservations and service coordination.
• Provide confirmations, updates, and relevant information.
• Review important details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client information and records.
• Follow up on pending requests and upcoming arrangements.
• Communicate with service providers when additional assistance is needed.
• Help address questions and provide solutions throughout the client experience.
• Maintain a high standard of professional service.

Skills

Communication

Customer Service

Organization

Online Research

Multitasking

Email Tools

Problem Solving

Hospitality Exp

Tools

Email Clients

Job description

Alegria Travel Services is seeking a friendly Guest Experience Specialist to help clients plan details, make reservations, answer questions, and handle service requests. The role emphasizes clear communication, careful coordination, and dependable follow-up to deliver a positive client experience.

This fully remote position suits someone who enjoys working with people and takes pride in attentive, professional service.