Remote Homeowner Support Coordinator

Better Talent; Galveston (TX); Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Travel Perks & Discounts

Job summary

Southern Sands, a vacation rental company expanding nationwide, is seeking an organized Homeowner Support Assistant. You will support the Homeowner Support Lead with day-to-day homeowner communications and maintain accurate records in our CRM.

This entry-point role offers remote work, cross-team coordination with guest services, maintenance and housekeeping, and opportunities to grow as the brand expands across the United States. Competitive benefits and flexible scheduling are provided.

Qualifications

• 1+ year of administrative, customer service, or coordination experience.
• Strong written and verbal communication skills.
• Highly organized with strong attention to detail and the ability to manage multiple tasks.
• Comfortable coordinating across teams and following up to ensure tasks are completed.
• Proficiency with computer systems, including email, spreadsheets, and CRM tools.
• Positive, service-oriented attitude and eagerness to learn and grow.
• Ability to work reliably and accountably in a remote environment.

Responsibilities

• Provide administrative support to the Homeowner Support Lead by assisting with day-to-day management of homeowner account communications.
• Draft, format, and send routine email correspondence to homeowners under the Homeowner Support Lead's direction.
• Monitor shared inboxes and messaging platforms, flag time-sensitive items, and respond to straightforward inquiries.
• Create and track service tickets for maintenance issues, housekeeping requests, and other property needs, following up to confirm resolution.
• Coordinate with internal departments to route requests to the right teams and complete them on schedule.
• Maintain accurate, up-to-date homeowner records in the CRM and internal systems.
• Compile and format routine reports on booking activity, service ticket status, and homeowner communications for review by the Homeowner Support Lead.
• Help gather and organize homeowner feedback and survey responses for team review.
• Support onboarding of new homeowners and properties as we expand into new markets.
• Handle general administrative tasks, including scheduling, document preparation, and data entry.

Skills

Administrative skills

Communication skills

Organizational skills

CRM familiarity

Remote collaboration

Tools

CRM tools

Spreadsheets

Email platforms

Job description

Southern Sands, a vacation rental company expanding nationwide, is seeking an organized Homeowner Support Assistant. You will support the Homeowner Support Lead with day-to-day homeowner communications and maintain accurate records in our CRM.

This entry-point role offers remote work, cross-team coordination with guest services, maintenance and housekeeping, and opportunities to grow as the brand expands across the United States. Competitive benefits and flexible scheduling are provided.