Remote Home Warranty Claims Specialist

firstam; Illinois; Remote; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

PTO

Job summary

First American Home Warranty is hiring for a remote Customer Service Specialist to handle high-volume calls, research account information, and coordinate with contractors to resolve warranty claims with outstanding service. The role emphasizes strong customer service, problem-solving, and accurate data handling.

Ideal candidates will have at least 2 years of contact center experience, knowledge of home warranty policies, and excellent communication skills.

Qualifications

• 2+ years of customer service experience in a contact center
• Strong understanding of Home Warranty policies and appliances
• Excellent verbal and written communication skills
• Ability to present data clearly and concisely

Responsibilities

• Take ownership of an assigned caseload from investigation through resolution
• Make decisions and authorize work orders within a set limit
• Identify issues, analyze claim details, gather and document information
• Handle inbound calls, emails, and voicemails from customers and contractors
• Provide customers with contract, claim or work order information
• Obtain necessary documentation from customers/technicians
• Explain terms and options for claims (denial, cash out, replacement)
• Support inbound call volume as needed

Skills

Customer service

Communication

Multitasking

Microsoft Office

Education

High School Diploma

Tools

CRM software

Job description

First American Home Warranty is hiring for a remote Customer Service Specialist to handle high-volume calls, research account information, and coordinate with contractors to resolve warranty claims with outstanding service. The role emphasizes strong customer service, problem-solving, and accurate data handling.

Ideal candidates will have at least 2 years of contact center experience, knowledge of home warranty policies, and excellent communication skills.