Remote Claims Analyst – Investigations & Customer Insight

firstam; California (MO); Remote; USD 32,000 - 43,000; Full time

Benefits offered by this job

Remote work

Job summary

First American Home Warranty is seeking a detail-oriented professional to join the Claims Evaluations Department. You will handle escalated claims, analyze complaints from consumer protection and regulatory bodies, and assist in protecting the company’s reputation.

Requirements include 1–2 years of customer service experience, a bachelor’s degree or equivalent, and strong communication and investigative skills. This is a remote, full-time role with opportunities for growth within the department.

Qualifications

• 1–2 years of customer service experience.
• Bachelor's degree or commensurate work experience.
• Excellent communication skills.
• Basic mechanical, technical and contract knowledge.
• Analytical and investigative skills.
• Proficient in Microsoft Word, Outlook and ability to navigate through Access.
• Fundamental understanding of the home warranty industry.
• Ability to keep composure in hostile conversations.
• Previous leadership experience desired but not required.

Responsibilities

• Investigate, analyze and respond to complaints from Consumer Protection Agencies, Regulatory Agencies, letters of intent/demand letters from Attorneys, claims addressed to Upper Management, claims forwarded to the Corporate Offices
• Investigate liability complaints against First American and/or independent contractors dispatched by First American
• Represent the Company in Small Claims Cases

Skills

Customer service

Communication

Analytical thinking

Attention to detail

Problem solving

Education

Bachelor's degree or commensurate work experience

Tools

Microsoft Word

Outlook

Access

Job description

First American Home Warranty is seeking a detail-oriented professional to join the Claims Evaluations Department. You will handle escalated claims, analyze complaints from consumer protection and regulatory bodies, and assist in protecting the company’s reputation.

Requirements include 1–2 years of customer service experience, a bachelor’s degree or equivalent, and strong communication and investigative skills. This is a remote, full-time role with opportunities for growth within the department.