Remote Home Services Customer Experience Specialist

Southline Roofing & Exteriors; Town of Charleston (NY); Remote; USD 38,000 - 52,000; Full time

Job summary

Southline Roofing & Exteriors in Charleston, SC, is seeking a full-time remote Customer Service Representative to support homeowners and prospective clients. You will answer calls, emails, and messages, provide accurate information about roofing, gutter, and siding services, and schedule or update appointments with the operations team.

You will maintain detailed records in our CRM, communicate clearly with project managers, and share timely updates with customers.

Qualifications

• Experience in customer support or similar roles.
• Clear verbal and written communication skills.
• Ability to maintain records and follow up.
• Strong problem-solving and empathy when assisting homeowners.
• Comfort using CRM or ticketing systems in a remote setting.

Responsibilities

• Answer incoming calls, emails, and messages.
• Provide accurate information about roofing, gutter, and siding services.
• Schedule or update appointments with operations team.
• Resolve customer questions and concerns.
• Track service requests and follow up to ensure satisfaction.
• Maintain detailed records in company systems and communicate with project managers.

Skills

Customer service

Active listening

Written communication

Phone etiquette

Organizational skills

Remote communication

Tools

CRM / ticketing systems

Job description

Southline Roofing & Exteriors in Charleston, SC, is seeking a full-time remote Customer Service Representative to support homeowners and prospective clients. You will answer calls, emails, and messages, provide accurate information about roofing, gutter, and siding services, and schedule or update appointments with the operations team.

You will maintain detailed records in our CRM, communicate clearly with project managers, and share timely updates with customers.