Customer Service Representative

Remote Raven; United States; Remote; USD 7,000 - 10,000; Full time

Job summary

A remote-focused service provider is looking for a Customer Service Representative to manage client communications and ensure updates on their projects. The role requires excellent verbal communication skills, a friendly demeanor, and a customer-oriented attitude. Responsibilities include answering calls, maintaining records, and coordinating with project teams. Ideal candidates will have experience in customer service and be proficient with basic computer applications. This position is full-time and fully remote, offering competitive hourly pay.

Qualifications

• Clear English with a neutral accent is required.
• Previous customer service experience is preferred.
• Excellent organizational and multitasking abilities.

Responsibilities

• Provide status updates to clients regarding their roofing or repair projects.
• Answer inbound calls promptly and professionally.
• Maintain detailed records of client communications and project updates.

Skills

Strong verbal communication skills

Friendly, professional attitude

Basic computer proficiency

Job description

About the Role

The Customer Service Representative will be responsible for providing excellent client communication, managing status updates, and ensuring homeowners receive timely information about their projects. The ideal candidate will have a cheerful, professional demeanor, strong organizational skills, and clear spoken English with little to no accent.

Key Responsibilities

• Provide status updates to clients regarding their roofing or repair projects.
• Answer inbound calls promptly and professionally, addressing client inquiries or concerns.
• Maintain detailed records of client communications and project updates.
• Coordinate with project managers and office staff to ensure accurate client information.
• Organize and update digital files, reports, and contact lists.
• Support administrative tasks and follow up on open items as needed.

Qualifications

• Strong verbal communication skills in English (clear and neutral accent required).
• Friendly, professional, and customer-oriented attitude.
• Previous customer service experience preferred (construction, repair, or service industry experience a plus).
• Excellent organizational and multitasking abilities.
• Basic computer proficiency (Microsoft Office, email, CRM systems).
• Trainable, reliable, and able to work independently.

This is a 100% Remote Job

Up to $6/hr

Full time