Home Concierge Specialist

Clever Real Estate; United States; Remote; USD 2,000 - 4,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k plan

Paid time off 18 days + holidays

Parental leave 6-12 weeks

Counseling sessions

Meditation program

Job summary

Clever Real Estate is hiring a full-time Home Concierge Specialist for 100% remote work in the United States. You will be the first contact for buyers and sellers, qualifying opportunities and building excitement from the start, while guiding customers through the real estate journey.

This remote role suits someone who thrives in a high-volume call-center, communicates clearly, and can manage a busy schedule.

Qualifications

• Experience in sales, customer service, or a call-center environment.
• Strong verbal and written communication skills.
• Comfort in a remote support environment with high call volume.
• Ability to work independently and manage time effectively.
• Ability to maintain a set work schedule.
• Growth mindset – eager to learn and improve.
• Real estate experience is a plus but not required.
• Ability to multi-task while having robust conversations with customers.

Responsibilities

• Dial up to 80 calls daily (depending on seasonality) with customers who are expecting communication from Clever.
• Educate home buyers and sellers on Clever’s process, clearly communicating our value proposition.
• Discover customer needs, provide guidance, answer questions about Clever’s services, and connect customers with the right solutions.
• Collect and verify key customer details to ensure accurate data is passed to our network of real estate agents.
• Collaborate with internal team members to ensure smooth handoffs through text introductions or live transfers.
• Follow up with existing customers to confirm their needs are being met by agents.
• Deliver a 5-star, world-class experience for every customer at every touchpoint.

Skills

Sales experience

Customer service

Call-center experience

Verbal communication

Written communication

Remote work experience

Independent work

Time management

Schedule discipline

Growth mindset

Job description

Shift Options:

We offer a variety of schedule options, including:

• A schedule that includes both weekend days

Currently Hiring For: Evening shift (12:30-9:00pm CST) and all shifts include at least one weekend day.

Clever Real Estate is a venture-backed proptech company on a mission to change how people buy, sell, and manage real estate. Since 2017, we've helped more than 200,000 homeowners sell their homes while saving thousands in fees, and we're just getting started. With a strong foundation in real estate, we're aggressively expanding through vertical integration, building a suite of adjacent businesses that serve customers at every step of the home transaction journey.

We’ve built a leading real estate platform and earned a 4.9 TrustPilot rating with over 4,000 reviews, helping consumers save over $220 million in real estate fees.

As a team, we FORGE leaders. We move with Frequency and urgency, take Ownership of outcomes, build genuine Relationships, commit to Growth every day, and hold ourselves to a standard of Excellence we're always raising. If you're excited to play a key role at a company that transforms how people navigate their real estate journey, we’d love to hear from you!

Home Concierge Specialist (Full time) – 100% Remote

We are seeking a results-driven Home Concierge Specialist who knows how to turn first conversations into lasting relationships. You’ll be the first point of contact for people making one of life’s biggest decisions, positioning our value, qualifying opportunities, and building excitement from the start. In this role, you’ll engage with prospects, drive timely follow-ups, overcome early objections, and keep customers moving forward with confidence in their real estate journey.

This role is ideal for someone who thrives in a remote call-center environment, enjoys engaging with customers, and is motivated by helping people navigate an important life decision.

About The Role

What you’ll do:

• Dial up to 80 calls daily (depending on seasonality) with customers who are expecting communication from Clever.
• Educate home buyers and sellers on Clever’s process, clearly communicating our value proposition.
• Discover customer needs, provide guidance, answer questions about Clever’s services, and connect customers with the right solutions.
• Collect and verify key customer details to ensure accurate data is passed to our network of real estate agents.
• Collaborate with internal team members to ensure smooth handoffs through text introductions or live transfers.
• Follow up with existing customers to confirm their needs are being met by agents.
• Deliver a 5-star, world-class experience for every customer at every touchpoint.

How We Measure Success

While our Key Performance Indicators (KPIs) may continue to evolve as the team grows, you can expect to be measured on key areas such as:

• Ready Time – availability to take the next customer call.
• Win Rate – achieving positive customer outcomes (e.g., effective transfers, signed customers, conversions).
• Other performance metrics tied to call quality, efficiency, and customer satisfaction.

What We’re Looking For

• Real estate experience is a plus but not required.
• Experience in sales, customer service, or a call-center environment.
• Comfort in a remote support environment with high call volume.
• Strong verbal and written communication skills.
• Ability to work independently and manage time effectively.
• Ability to maintain a set work schedule.
• Growth mindset – eager to learn and improve.
• Ability to multi-task while having robust conversations with customers
• Additional Earning Opportunities:
• $2,000–$4,000 annually for schedules that include Saturday and/or Sunday
• Monthly sales incentives with monetary rewards (e.g., additional compensation, prizes, etc.)
• Health, dental, vision , and life insurance
• Company 401k program
• 18 days PTO (grows with tenure) + 10 paid holidays
• 6-12 weeks of paid parental leave
• 3 free counseling sessions + optional weekly meditation

Equal Employment Opportunity Employer Statement

Clever Real Estate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.