Remote ROI & Records Support Specialist

Sharecare; Augusta (ME); A distancia; USD 42.000 - 66.000; Jornada completa

Descripción de la vacante

Sharecare is seeking a dedicated remote role to support Release of Information processes, Quality Control, Customer Service, Billing & Collections. You will assist specialists with fulfilling or fulfilling Release of Information requests for patient medical records while ensuring regulatory compliance and efficient workflow.

The position emphasizes HIPAA adherence, data entry quality, and cross-department communication in a fast-paced environment.

Formación

• Minimum of 6 months experience with Sharecare HDS in QC, Credit & Collections or Customer Service.
• Ability to use internal electronic based record workflow systems.
• Attention to detail and accuracy in data entry.

Responsabilidades

• Assist Release of Information Specialists to resolve fulfillment issues.
• Ensure HIPAA compliance and follow state/federal laws for Release of Information.
• Perform data entry and quality control for medical records fulfillment.
• Communicate with Customer Service and other departments to resolve requests.
• Research and resolve workflow and record issues to minimize turnaround delays.
• Identify and escalate critical issues to management.

Conocimientos

Attention to detail

Strong communication skills

Independent worker

Fast-paced environment

Reliability and professionalism

Record workflow systems

Herramientas

Record Management System

Intranet

Exceptions Management

Microsoft Word

Microsoft Excel

Outlook

Descripción del empleo

Sharecare is seeking a dedicated remote role to support Release of Information processes, Quality Control, Customer Service, Billing & Collections. You will assist specialists with fulfilling or fulfilling Release of Information requests for patient medical records while ensuring regulatory compliance and efficient workflow.

The position emphasizes HIPAA adherence, data entry quality, and cross-department communication in a fast-paced environment.