Remote HIMS Specialist - EHR & ROI Compliance

Mayo Clinic; Jacksonville (FL); Hybrid; USD 48,000 - 64,000; Full time

Job summary

Mayo Clinic is seeking a HIMS Specialist to manage medical information requests, ensuring timely, accurate responses while protecting patient privacy. The role supports walk-ins, handles mail, verifies authorizations, and coordinates with clinical staff to maintain compliant health records.

Candidates should have EHR familiarity (Epic preferred) and prior ROI/customer service experience, with relocation expectations for hybrid work near Mayo Clinic campuses.

Qualifications

• Knowledge of electronic health records (EHR), Epic preferred.
• Experience handling medical information requests with patient focus.
• Understanding of privacy regulations and healthcare terminology.

Responsibilities

• Process continuation of care and patient-directed medical information requests.
• Verify authorizations, request historical records, and prepare responses.
• Provide customer service for walk-ins and manage incoming mail.
• Coordinate with clinicians to ensure complete, compliant documentation.
• Maintain confidentiality and adhere to privacy rules in all interactions.

Skills

EHR knowledge

Customer service

Regulatory compliance

Tools

Epic

Job description

Mayo Clinic is seeking a HIMS Specialist to manage medical information requests, ensuring timely, accurate responses while protecting patient privacy. The role supports walk-ins, handles mail, verifies authorizations, and coordinates with clinical staff to maintain compliant health records.

Candidates should have EHR familiarity (Epic preferred) and prior ROI/customer service experience, with relocation expectations for hybrid work near Mayo Clinic campuses.