Remote HIMS Specialist: EHR & Medical Records (ROI)

Mayo Career Site US; Jacksonville (FL); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Mayo Clinic is seeking an HIMS Specialist to process continuation of care and medical information requests. You will handle ROI tasks, verify authorizations, and coordinate with clinicians to ensure complete, timely documentation while maintaining strict privacy of PHI.

The role emphasizes independent work, strong customer service, and professional communication across electronic and written channels. Hybrid work arrangement with relocation considerations.

Qualifications

• Knowledge of an electronic health record (EHR), Epic preferred, and basic medical terminology.
• ROI experience and customer service experience preferred.
• Analytical skills to ensure compliance with Federal/State, Joint Commission and CMS regulations.
• Ability to work independently with minimal supervision.
• Familiarity with privacy and confidentiality of protected health information.

Responsibilities

• Process continuation of care and patient-directed requests for medical information.
• Provide customer service for walk-ins and handle mail, authorizations, and records requests.
• Coordinate with clinicians to ensure documentation is complete and timely.
• Adhere to privacy laws and confidentiality of PHI.
• Communicate professionally via electronic, written, and verbal methods.

Skills

EHR knowledge

Epic experience

Medical terminology

Customer service

Attention to detail

Privacy/compliance

Tools

Epic EMR

Job description

Mayo Clinic is seeking an HIMS Specialist to process continuation of care and medical information requests. You will handle ROI tasks, verify authorizations, and coordinate with clinicians to ensure complete, timely documentation while maintaining strict privacy of PHI.

The role emphasizes independent work, strong customer service, and professional communication across electronic and written channels. Hybrid work arrangement with relocation considerations.