Senior HIMS Specialist: Epic EHR & Records Compliance

Mayo Clinic; Jacksonville (FL); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Mayo Clinic is seeking a HIMS Senior Specialist to manage medical information requests and ensure HIPAA compliance. The role supports patient safety and quality care, handling authorizations, historical records, and correspondence, while also providing QA monitoring and staff training.

The position is hybrid and primarily remote, with on-site needs within 100 miles of a Mayo Clinic campus in Florida (Jacksonville), and potential collaboration with teams across Mayo Clinic campuses.

Qualifications

• Broad knowledge of an electronic health record (EHR), specifically Epic.
• Firm understanding of HIPAA-compliance and when an authorization is needed before disclosing protected health information.
• Preferred ROI experience and customer service experience.

Responsibilities

• Process all types of requests for medical information, including customer service for walk-ins.
• Open and process incoming mail, verify authorizations, and request historical medical records.
• Prepare correspondence in response to requests for medical information.
• Complete quality assurance monitoring of HIMS Specialists and report findings to the HIMS Supervisor.

Skills

Epic EHR

HIPAA compliance

Customer service

Staff training

ROI experience

Tools

Epic EHR System

Job description

Mayo Clinic is seeking a HIMS Senior Specialist to manage medical information requests and ensure HIPAA compliance. The role supports patient safety and quality care, handling authorizations, historical records, and correspondence, while also providing QA monitoring and staff training.

The position is hybrid and primarily remote, with on-site needs within 100 miles of a Mayo Clinic campus in Florida (Jacksonville), and potential collaboration with teams across Mayo Clinic campuses.