Remote High-Volume Medical Records Specialist

Healthmark Group; United States; Remote; USD 22,041 - 24,796; Full time

Job summary

A healthcare service provider is seeking a full-time Customer Service Representative to support clients with medical record requests while ensuring excellent service. The role is remote, requiring strong communication, analytical skills, and a high school diploma or GED. The candidate must meet daily call goals and have a passion for customer interaction, along with problem-solving abilities. Pay ranges from $16-$18 per hour based on experience. Strong computer skills and a professional attitude are crucial.

Qualifications

• Excellent communication skills, strong analytical and problem-solving skills.
• Ability to multi-task, prioritize duties, and have strong time management skills.
• Detail-oriented with excellent follow-up skills.

Responsibilities

• Meet daily goal of 85 calls per day and assist clients with medical record requests.
• Ensure notes are accurate and detailed in Med-Release.
• Provide excellent and prompt customer service.
• Build strong value-based relationships with customers.
• Process orders for missing information and obtain compliance.

Skills

Excellent communication skills

Strong analytical skills

Problem-solving skills

Time management skills

Detail-oriented

Customer interaction passion

Education

High school diploma or GED

Tools

Microsoft Office

Job description

A healthcare service provider is seeking a full-time Customer Service Representative to support clients with medical record requests while ensuring excellent service. The role is remote, requiring strong communication, analytical skills, and a high school diploma or GED. The candidate must meet daily call goals and have a passion for customer interaction, along with problem-solving abilities. Pay ranges from $16-$18 per hour based on experience. Strong computer skills and a professional attitude are crucial.