Remote Health Records Outreach Specialist

Healthmark Group; United States; Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Collaborative work environment

Opportunities for professional development

Competitive benefits including health insurance

Paid volunteer day of your choice

Job summary

A leading healthcare technology firm is looking for a Full-time Requestor Support Specialist to provide excellent customer service in handling medical records. The role includes monitoring communications, assisting requestors, and ensuring accurate documentation in Med-Release. Candidates must possess strong communication skills, be proficient in computer applications like Microsoft Office, and have a high school diploma. This position emphasizes empathy and a positive attitude toward customers while maintaining high business integrity.

Qualifications

• Ability to multi-task, prioritize duties, and have strong time management skills.
• Previous Medical Records Experience with knowledge of HIPAA preferred.
• Maintain a positive, empathetic, and professional attitude toward customers.

Responsibilities

• Monitor the company emails, faxes, and chat line as assigned.
• Provide detailed information while assisting requestors with status of requests for medical records.
• Fax and/or email records securely to requestors when requested.

Skills

Excellent communication skills

Strong analytical and problem-solving skills

Type 35+ WPM

Proficient computer skills with software applications

Education

High school diploma or GED

Tools

Microsoft Office

Job description

A leading healthcare technology firm is looking for a Full-time Requestor Support Specialist to provide excellent customer service in handling medical records. The role includes monitoring communications, assisting requestors, and ensuring accurate documentation in Med-Release. Candidates must possess strong communication skills, be proficient in computer applications like Microsoft Office, and have a high school diploma. This position emphasizes empathy and a positive attitude toward customers while maintaining high business integrity.