Remote High-Touch Membership Concierge

Robbins Research International; Miami (FL); Remote; USD 59,000 - 72,000; Full time

Benefits offered by this job

ESOP (Employee Stock Ownership Program

Health, dental, and vision benefits

Access to Tony Robbins events and 콘텐츠

Job summary

Robbins Research International (Tony Robbins) seeks an Elite Membership Concierge to own the member relationship at the center of our most elite program. You will manage the Lions membership tier end to end, deliver a white-glove experience, and drive retention and revenue for trips and live events.

This senior, on-site role requires travel and close collaboration with Billing, Finance, Rev Ops, and Events.

Qualifications

• 3+ years in a senior client-facing role in a premium membership, luxury hospitality, or high-touch service setting.
• Owned client or member retention and re-enrollment numbers, including cancellation rate and the KPIs behind them.
• Budget, forecasting, and reporting ownership for member trips, events, or a client program.
• Experience with group travel or event logistics, including rooming, vendors, and on-site support.
• Working knowledge of member contracts, payment plans, and retention or save processes.
• Salesforce experience keeping client or member records clean, complete, and current.

Responsibilities

• Be the main point of contact for members, delivering a personal, white-glove experience
• Lions tier: own the Lions membership tier end to end, including comms, phone calls and personal touches
• Member introductions: make hand-picked introductions between members and form small groups based on their industries and goals
• Step in personally on the most sensitive member escalations
• Drive member retention and re-enrollment, and track the KPIs behind them
• Build the re-enrollment strategy that brings members back year after year
• Track the cancellation rate and work to bring it down
• Partner with the Program Director on high-value transactions and add-on sales, and own the results
• Keep declined payments tracked and followed up
• Own finances reporting and forecasting for member trips and events, including attrition and guests
• Make sure members travelling internationally get the visa support they need
• Be on site at member trips and live events as the member-facing point of contact
• Deliver weekly reporting to leadership
• Keep Salesforce member records clean, complete and current
• Track performance across each part of the program
• Report to the Program Director and partner across Billing, Finance, Rev Ops, Events and Travel
• Travel frequently domestically and internationally, including exclusive trips and events
• Exclusive member trips and destination experiences around the world
• Member-only weekends and live events

Skills

Client-facing

Relationship management

Premium membership

Travel coordination

Forecasting

Analytics

Tools

Salesforce

Job description

Robbins Research International (Tony Robbins) seeks an Elite Membership Concierge to own the member relationship at the center of our most elite program. You will manage the Lions membership tier end to end, deliver a white-glove experience, and drive retention and revenue for trips and live events.

This senior, on-site role requires travel and close collaboration with Billing, Finance, Rev Ops, and Events.