Remote Helpdesk Technician | 24/7 IT Support

RecruiterForge; United States; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off

Professional development assistance &

Job summary

RecruiterForge is seeking an entry-level IT helpdesk and product support specialist to assist customers across MSPs, technology firms, and product support businesses. You will handle inbound requests, troubleshoot problems, and guide users toward resolution.

The team operates 24/7/365, exposing you to diverse environments and daily challenges, with emphasis on clear communication and a patient, empathetic approach.

Qualifications

• Level 1 technical experience in a helpdesk environment.
• Strong troubleshooting skills; home-lab experience welcome.
• Familiarity with Windows and macOS operating systems.

Responsibilities

• Deliver friendly, professional service to clients and end users.
• Handle inbound IT helpdesk calls, product support calls, tickets, and service requests.
• Troubleshoot technical issues efficiently while keeping users informed.
• Communicate clearly and patiently, showing empathy throughout each support interaction.

Skills

Helpdesk experience

Troubleshooting

Windows

macOS

Verbal communication

Organization

Learning mindset

Customer service

Job description

RecruiterForge is seeking an entry-level IT helpdesk and product support specialist to assist customers across MSPs, technology firms, and product support businesses. You will handle inbound requests, troubleshoot problems, and guide users toward resolution.

The team operates 24/7/365, exposing you to diverse environments and daily challenges, with emphasis on clear communication and a patient, empathetic approach.