Remote Helpdesk Support Technician (Active Directory)

The Reynolds and Reynolds Company; Raleigh (NC); Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Remote Helpdesk Support Technician to join their dynamic team. This role offers an exciting opportunity to engage with clients directly, providing essential IT support and troubleshooting services. You'll be responsible for resolving a variety of technical issues, ensuring client satisfaction, and maintaining strong relationships. With a focus on a low-stress work environment, this position promises a fulfilling career in IT support. If you're passionate about technology and customer service, this is the perfect opportunity to make a difference in the automotive industry.

Qualifications

• Proven experience in customer service and IT support.
• Ability to troubleshoot hardware and software issues effectively.

Responsibilities

• Serve as the first point of contact for customer IT issues.
• Document problems and resolutions in the ticketing system.
• Troubleshoot and replace hardware components as needed.

Skills

Customer Service

Troubleshooting

Technical Support

Active Directory

Networking

Education

High School Diploma

Associate Degree in IT

Tools

Ticketing System

Networking Equipment

Desktops and Laptops

Job description

Remote Helpdesk Support Technician (Active Directory)

Join to apply for the Remote Helpdesk Support Technician (Active Directory) role at The Reynolds and Reynolds Company.

*This is a remote position*

Shift options include:
- Monday-Friday 8am-5pm EST
- Tuesday-Saturday 8am-5pm EST
- Monday-Friday 1pm-10pm EST

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is seeking a customer-focused IT Helpdesk Support Technician. In this role, you will be the first point of contact for all customers, resolving a variety of client issues promptly. Your focus will be on strengthening client relationships by working directly with customers via phone, guiding them through troubleshooting their technical issues. Responsibilities include but are not limited to:

• Document problems, troubleshooting steps, and resolutions using Proton's ticketing system
• Troubleshoot and replace failed hardware on desktops and laptops (motherboards, NICs, video cards, monitors, keyboards, etc.)
• Work with networking equipment such as switches, routers, and firewalls, maintaining a good understanding of their functions

About Our Company:

Proton Dealership IT, part of Reynolds and Reynolds, provides IT support and excellent customer service to over 400 auto-dealership clients nationwide. Proton emphasizes a low-stress, enjoyable work environment and a high quality of life for its team.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Software Development
• Motor Vehicle Manufacturing
• Advertising Services

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