ISP Support Technician

TEKsystems; Raleigh (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an ISP Support Technician to join their team. This entry-level role offers a fantastic opportunity to provide first-line support to end-users facing technical issues. You'll be responsible for troubleshooting hardware and software problems, ensuring excellent customer service while maintaining a positive attitude. With a fully remote work environment, this position allows you to develop your technical skills and grow within the company. If you're passionate about technology and eager to make a difference, this role is perfect for you!

Benefits

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Life Insurance

Short and Long-term Disability

Health Spending Account (HSA)

Transportation Benefits

Employee Assistance Program

Paid Time Off (PTO)

Vacation or Sick Leave

Qualifications

• Entry-level position providing first-line technical support.
• Involves troubleshooting hardware/software and escalating issues.

Responsibilities

• Respond to IT support requests via phone, email, or chat.
• Diagnose and resolve basic hardware and software issues.
• Create and manage support tickets ensuring accurate documentation.

Skills

Windows 10

Windows 7

Call Center Support

Troubleshooting

Education

AA in Computer Science or related IT field

Job description

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Description

The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed.

• Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting
• Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management
• Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement
• Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions
• Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues
• Strong problem-solving skills and attention to detail including multi-tasking
• Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude.
• Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned
• Perform other duties as assigned
  
  
  

Skills

Windows 10, Windows 7, call center support, Troubleshooting

Additional Skills & Qualifications

The Tier II qualifications would be to have one of the following; candidates who meet one of the criteria below can be started at $15.50/hr.

• AA or some sort of completed education in Computer Science or related IT field
• obtained 2 Certifications in A+, Security+, Net+ or CCNA.
  
  
  

Experience Level

Entry Level

Pay And Benefits

The pay range for this position is $15.00 - $15.50/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 16, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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