Remote Helpdesk Support Technician (Active Directory)

Lensa; Charlotte (NC); Remote; USD 50,000 - 55,000; Full time

Job summary

A leading IT services company is seeking an IT Helpdesk Support Technician for a remote role. The position requires strong technical skills in troubleshooting various hardware and software issues and a focus on excellent customer support. Providing comprehensive IT assistance to a network of dealerships, this role emphasizes both technical expertise and effective communication with clients.

Benefits

Medical, dental, vision, life insurance

401(k) with up to 6% matching

Company cell phone and laptop provided

Paid holidays, vacation and sick days

Qualifications

• 2-3 years in an IT Helpdesk/Desktop Support role required.
• Knowledge of Microsoft Servers lineup including Windows Server.
• Experience with ticketing systems is essential.

Responsibilities

• Serve as the first line of contact for customer issues.
• Document problems and resolutions using Proton's ticketing system.
• Troubleshoot and replace failed computing hardware.

Skills

Troubleshooting

Windows Active Directory

Network Device Troubleshooting

Printer Troubleshooting

Customer Service

Education

IT Certifications or Technical Education

Job description

Remote Helpdesk Support Technician (Active Directory)

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Position Description

This is a remote position**Shift: Monday-Friday 8am-5pm ESTProton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues. Responsibilities will include but are not limited to:- Thoroughly documenting problems, troubleshooting steps, and resolution via Proton&'s ticketing system- Troubleshoot and replace failed computing hardware on both desktop PC&'s and laptop computers (motherboards, NIC&'s, video cards, laptop monitors, laptop keyboards, etc.)- Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their rolesAbout Our Company:Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!

Training

On the job

Requirements

At least 2-3 years in an IT Helpdesk/Desktop Support role required~^~IT certifications or technical education required~^~Knowledge and experience with Windows Active Directory domains required~^~Must be seasoned with ticketing systems~^~Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting~^~Familiarity with networking devices and troubleshooting switches, routers and firewalls~^~Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including: - Medical, dental, vision, life insurance, and a health savings account- 401(k) with up to 6% matching- Working remotely with a company cell phone, laptop, and other provided home office equipment- Paid holidays, vacation and sick daysReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Salary

50,000.00 - 55,000.00 / Yearly

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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