Remote Helpdesk Support Technician (Active Directory) Professional Raleigh, NC

REYNOLDS & REYNOLDS CO; Raleigh (NC); Remote; USD 45,000 - 60,000; Full time

Job summary

A leading company in the IT support sector is seeking a customer-oriented IT Helpdesk Support Technician. This remote role involves resolving technical issues for clients, documenting processes, and ensuring high-quality service. The ideal candidate will have a strong background in IT support and excellent troubleshooting skills. Join a dynamic team that values a balanced work environment and offers comprehensive benefits, including medical insurance and a 401(k) plan.

Benefits

Medical, Dental, Vision Insurance

401(k) Plan with up to 6% Match

Remote Work Setup

Paid Holidays, Vacation, and Sick Leave

Qualifications

• 2-3+ years in IT Helpdesk/Desktop Support role.
• Expertise in troubleshooting printers, scanners, and wireless networks.

Responsibilities

• Document problems and resolutions using ticketing system.
• Troubleshoot and replace failed hardware components.
• Maintain understanding of networking equipment functions.

Skills

Customer Service

Troubleshooting

Networking

Education

IT Certifications

Relevant Technical Education

Tools

Windows Active Directory

Ticketing Systems

Microsoft Server Products

Microsoft Exchange Server

Job description

Job Description:

This is a remote position

Shift: Monday-Friday 8am-5pm EST

About Proton Dealership IT:

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is seeking a customer-oriented IT Helpdesk Support Technician. You will be the primary contact for clients, resolving a variety of technical issues efficiently. Your role involves working directly with customers via phone, guiding them through troubleshooting processes to strengthen client relationships.

Responsibilities include but are not limited to:

1. Document problems, troubleshooting steps, and resolutions using Proton's ticketing system.
2. Troubleshoot and replace failed hardware components on desktops and laptops.
3. Work with networking equipment such as switches, routers, and firewalls, maintaining a solid understanding of their functions.

About Our Company:

Proton Dealership IT provides IT support and excellent customer service to over 400 auto-dealership clients nationwide. We prioritize a low-stress, high-fun work environment and a high quality of life for our team.

Training:

On-the-job training provided.

Requirements:

• 2-3+ years in an IT Helpdesk/Desktop Support role.
• IT certifications or relevant technical education.
• Experience with Windows Active Directory domains.
• Proficiency with ticketing systems.
• Expertise in troubleshooting printers, scanners, and wireless networks.
• Familiarity with networking devices, switches, routers, and firewalls.
• Knowledge of Microsoft Server products (Windows Server 2003, 2008, 2012) and Microsoft Exchange Server (2007, 2010, 2013).

Benefits:

We offer a balanced work environment with a comprehensive benefits package, including:

• Medical, dental, vision, life insurance, and HSA.
• 401(k) plan with up to 6% match.
• Remote work setup with provided equipment.
• Paid holidays, vacation, and sick leave.

Reynolds and Reynolds promotes a healthy, non-smoking workplace and is an equal opportunity employer.