Remote Helpdesk Support Technician (Active Directory)

Lensa; Raleigh (NC); Remote; USD 50,000 - 55,000; Full time

Job summary

A leading company in IT support is seeking a Remote Helpdesk Support Technician to assist clients with various technical issues. This role involves providing excellent customer service and technical support, with responsibilities ranging from troubleshooting to documentation. Training is provided and a competitive salary along with comprehensive health benefits is offered.

Benefits

Comprehensive health benefits including medical, dental, vision, and life insurance

Health Savings Account (HSA)

401(k) with up to 6% match

Remote work setup with provided equipment

Paid holidays, vacation, and sick days

Qualifications

• 2-3 years in an IT Helpdesk/Desktop Support role.
• Experience with Windows Active Directory domains.
• Proficiency with ticketing systems.

Responsibilities

• First point of contact for clients, resolving technical issues.
• Document problems, troubleshooting steps, and resolutions.
• Replace failed hardware components in desktops and laptops.

Skills

Customer-focused

Troubleshooting

Networking devices

Documentation

Education

IT certifications or relevant technical education

Job description

Remote Helpdesk Support Technician (Active Directory)

2 days ago Be among the first 25 applicants

Lensa partners with DirectEmployers to promote this job for Reynolds & Reynolds Inc.

Position Description

This is a remote position. Shift: Monday-Friday 8am-5pm EST

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is seeking a customer-focused IT Helpdesk Support Technician. You will be the first point of contact for clients, resolving various technical issues promptly. Your role involves working directly with customers via phone, guiding troubleshooting efforts, and documenting issues and resolutions in Proton’s ticketing system.

• Document problems, troubleshooting steps, and resolutions
• Replace failed hardware components in desktops and laptops
• Troubleshoot networking devices including switches, routers, and firewalls

About Our Company: Proton Dealership IT provides IT support and excellent customer service to over 400 auto-dealership clients nationwide. We focus on maintaining a low-stress, high-fun, and high-quality work environment.

Training

On-the-job training provided.

Requirements

• 2-3 years in an IT Helpdesk/Desktop Support role
• IT certifications or relevant technical education
• Experience with Windows Active Directory domains
• Proficiency with ticketing systems
• Expertise in printer, scanner, and wireless troubleshooting
• Familiarity with networking devices and troubleshooting switches, routers, firewalls
• Knowledge of Microsoft Server products including Windows Server 2003, 2008, 2012, and Microsoft Exchange Server 2007, 2010, 2013

Benefits

• Comprehensive health benefits including medical, dental, vision, and life insurance
• Health Savings Account (HSA)
• 401(k) with up to 6% match
• Remote work setup with provided equipment
• Paid holidays, vacation, and sick days

Reynolds and Reynolds promotes a healthy, non-smoking workplace and is an equal opportunity employer.

Salary: $50,000 - $55,000 annually

For questions, contact [e-mail]