ISP Technician

Jobs via Dice; Raleigh (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking an ISP Technician to deliver technical support in a fully remote environment. This role is essential for those looking to gain foundational IT skills, handling customer inquiries and managing service tickets effectively. Comprehensive training and orientation are mandatory, and applicants should be certified or pursuing certifications in IT.

Benefits

Health insurance

401(k)

PTO

Bonuses for certifications

Bonuses for attendance

Qualifications

• Google IT Professional certification or pursuing CompTIA certifications required.
• Must reside within 90 miles of specified cities.
• Reliable internet connection, preferably hardwired.

Responsibilities

• Provide customer support for an Internet Service Provider.
• Manage 50-75 tickets per shift and diagnose issues.
• Document interactions in ticketing systems.

Skills

Technical Support

Customer Service

Troubleshooting

Documentation

Education

Google IT Professional certification

CompTIA certifications (studying)

Job description

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Overview

This position is a stepping stone to the Help Desk Analyst role, providing foundational IT Help Desk skills in a fast-paced environment. It involves handling inbound calls to deliver technical support. Attendance during the 1-month training is mandatory, with no absences allowed.

Responsibilities

• Provide customer support for an Internet Service Provider in a 24x7 environment.
• Respond to support calls, chats, and emails professionally.
• Manage 50-75 tickets per shift.
• Support over 50 client accounts and navigate their systems.
• Diagnose issues with voice, data, video, and connectivity.
• Document interactions in ticketing systems.
• Assist with other support representatives as needed.

Requirements

• Google IT Professional certification or studying for CompTIA certifications.
• Must reside within 90 miles of Raleigh, NC; Cedar Rapids, IA; or Huntsville, AL.
• Reliable internet connection, preferably hardwired.

Details

• Start date: July 7, orientation the week of June 30.
• Work schedule: 8-hour shifts with options for early, middle, or late 2nd shift, including weekends.
• Remote work environment with necessary home setup.
• Salary: $15.00 - $15.50/hr with bonuses and benefits.
• Application deadline: June 20, 2025.

Additional info

Company offers comprehensive benefits including health insurance, 401(k), PTO, and bonuses for certifications and attendance. The position is fully remote, supporting rural utilities with innovative technology solutions.

This job is active and accepting applications.