QCS Demand Service Technician

MedStar Health; Cary (NC); Remote; USD 50,000 - 75,000; Full time

Job summary

A leading company in process automation seeks a skilled technician to execute service work and ensure customer satisfaction. Ideal candidates will possess relevant educational qualifications and experience in electrical systems. The role supports remote service tasks and requires travel up to 80%. Apply now to join a diverse team committed to excellence.

Qualifications

• 2+ years of electrical/electronics experience or 4+ years of related experience.
• Experience diagnosing electrical systems up to 240 VAC/870 VDC.
• Willingness to travel up to 80% for training and site support.

Responsibilities

• Identify operational improvements and perform technical issue analysis.
• Prepare material lists for service activities, ensuring quality and availability.
• Act as a trainer for field service associates and customers.

Skills

Electrical theory knowledge

Electrical safety awareness

Ability to use electrical test equipment

Troubleshooting skills

Comfort with basic hand tools

Education

Associate's degree in related field

High school diploma/GED

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

Position Overview

This position reports to:

Service Center Manager - PAPI West Region

In this role, you will execute service work according to work instructions, ABB quality, and safety guidelines. You will deliver quality customer service by planning and executing service work as per customer orders and expectations, ensuring customer retention through effective communication of service timelines and expectations.

The work model is: Remote

This role contributes to the Process Automation Process Industries division.

Key Responsibilities

1. Work with customers on-site to identify opportunities for operational improvements and pain point elimination.
2. Perform field service tasks, identify technical issues, and analyze problems through remote or on-site activities within certified service categories and products.
3. Prepare material lists for service activities, ensuring the availability and quality of all materials, parts, and equipment.
4. Act as a trainer for field service associates and customers when needed.

Qualifications

• Associate's degree in a related field with 2+ years of electrical/electronics, instrumentation, or process control experience, or a high school diploma/GED with 4+ years of related experience.
• Ability to use electrical test equipment such as voltmeters or multimeters.
• Basic electrical theory knowledge and electrical safety awareness.
• Ability to read electrical drawings for troubleshooting.
• Experience diagnosing electrical systems up to 240 VAC/870 VDC and performing preventive maintenance.
• Knowledge of voltage systems above 240 VAC/870 VDC is preferred.
• Comfort with basic hand tools.
• Understanding of the paper-making process and process control is a plus.
• Exposure to DCS programming and troubleshooting is beneficial.
• Willingness to travel up to 80% for training and site support.
• Must have valid work authorization for the US.

Additional Information

ABB values diversity and encourages applications from all backgrounds. Visit www.abb.com to learn more about our solutions and impact globally. We are an Equal Employment Opportunity and Affirmative Action employer, committed to inclusivity and non-discrimination.

For more information on your EEO rights, visit here. Applicants may review our facility plans by contacting an ABB HR Representative at 1-888-694-7762. Reasonable accommodations are available for applicants with disabilities by contacting the same number or emailing [e-mail].

Apply today or visit www.abb.com to learn more about us and the impact of our solutions worldwide.