Sr. Submeter Field Technician (Heavy Travel)

RealPage, Inc.; Charlotte (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is looking for a Senior Submeter Field Technician in Charlotte, NC. The role involves extensive travel for ensuring the installation, repair, and maintenance of utility meter systems, primarily in multi-family apartments. Candidates should have significant field experience, strong technical skills, and be able to foster customer relationships. This position offers a competitive hourly wage and a comprehensive benefits package.

Benefits

Health, dental, and vision insurance

Retirement savings plan with company match

Paid time off and holidays

Performance-based bonus

Qualifications

• 8 years of field technical experience preferred, with direct submeter experience.
• Certified expertise in various metering systems required.
• Strong skills in problem resolution and customer service.

Responsibilities

• Diagnose, install, and maintain utility meter systems.
• Train new field service technicians and conduct analysis with minimal supervision.
• Build and upgrade mechanical submetering systems in various settings.

Skills

Customer Interaction

Problem-Solving

Technical Expertise

Construction Knowledge

Technical Enthusiasm

Software Proficiency

Networking

Education

Associates or better in Information Technology or related field

Tools

Tehama

Inovonics

Next Century

Aclara

Cerenti

Microsoft 365

Job description

Sr. Submeter Field Technician (Heavy Travel)

Requisition Number: SENIO007944

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• Full-Time
• Remote
• Hourly Range : $23.46 USD to $40 USD

Locations

Showing 1 location

NC-Charlotte
10101 Claude Freeman Dr
Suite 340N
Charlotte, NC 28262, USA

NC-Charlotte
10101 Claude Freeman Dr
Suite 340N
Charlotte, NC 28262, USA

The Senior Field Service Technician ensures exceptional service by diagnosing, installing, repairing, and maintaining utility meter systems in multi-family apartment complexes and other real estate sites. This position will travel extensively throughout the Charlotte, NC and out of state.

PRIMARY RESPONSIBILITIES

• Train newly hired field service technicians.
• Conduct research, analyze data, and fulfill work orders with minimal supervision, utilizing both computer and manual methods.
• Maintain advanced knowledge of IT networking, electrical/electronic skills, and Automatic Meter Reading (AMR) systems for water, gas, and electric utilities.
• Build and upgrade mechanical submetering systems in residential and commercial settings.
• Install, maintain, test, troubleshoot, and repair AMR equipment (Tehama, Inovonics, Next Century, Aclara, Cerenti) and address network-related issues.
• Ensure accuracy when entering meter data into project management software [MOSS].
• Assess plumbing, electrical, and gas requirements for equipment installation.
• Perform daily testing and inspection of tools and equipment, adhering to safety protocols.
• Evaluate construction sites and retrofit properties to support automated metering systems, IoT devices, and access control systems.
• Provide technical product support and organize data into report formats for clients.
• Establish positive customer relationships and ensure satisfaction through prompt arrival, technical expertise, and professionalism.
• Coordinate site visits with project managers and property managers, prepare expense reports and site visit recaps, and participate in team meetings.
• Collect necessary due diligence from clients, including prior biller and submeter information for retrofit projects.

KNOWLEDGE/SKILLS/ABILITIES

• Customer Interaction: Experienced in roles involving customer interaction, highly self-motivated with strong passion and enthusiasm.
• Problem-Solving: Excellent problem resolution and analytical skills, capable of efficiently troubleshooting technical problems and effectively communicating solutions to non-technical stakeholders.
• Work Environment: Proven ability to excel in a fast-paced environment, handling complex issues while remaining composed under pressure.
• Technical Expertise: Vendor-certified expertise in Tehama, Inovonics, Next Century, Aclara, and Cerenti metering systems.
• Construction Knowledge: Comprehensive understanding of construction, plumbing, and electrical work, particularly in relation to submetering systems.
• Technical Enthusiasm: Genuine enthusiasm for technology, dedicated to refining skills.
• Software Proficiency: Proficient in Microsoft 365 (Teams, OneDrive, Word, Excel, Outlook), TCP/IP, router networking, RF knowledge, and electrical troubleshooting, with the ability to read low voltage wiring and control flow diagrams.
• Building Systems: Proficient in Building Automation Systems, Smart Grid Electronics, and HVAC controls, including software engineering, commissioning tools, DCC controllers, and field devices. Skilled in integrating proprietary controls platforms with advanced submetering systems.
• Networking: Skilled in IT networking, structured cabling, networking principles, and wireless protocols.
• Certifications: HVAC and/or Low Voltage certification, expertise in using a voltmeter and toning out lines.
• Smart Grid Systems: Experience with proprietary controls and Electrical Smart Grid Systems, including brands like Trane, Johnson Controls, Honeywell, Siemens, Distech, Dakin, Eaton, and GE.
• System Experience: At least 2 years of experience with BACnet or Modbus systems.

PHYSICAL DEMANDS AND WORKING CONDITIONS

• Work in all-weather environments.
• Perform physical activities such as walking, kneeling, twisting, turning, stooping, reaching, bending, and climbing a 10-foot ladder.
• Drive without restrictions, including at night and for long durations.
• Travel up to 75% of the time, including overnight stays.
• Lift up to 50 lbs.
• Remote position with availability from 8:00 a.m. to 5:00 p.m. in the respective time zone.
• Flexible to work overtime as needed to meet deadlines.

#LI-JL1 #LI-REMOTE

SALARY AND BENEFITS

• RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.

Qualifications

Skills

Required

Teamwork

Advanced

Critical Thinking

Advanced

Behaviors

Required

Functional Expert

Functional Expert

: Considered a thought leader on a subject

Detail Oriented

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Leader

Leader

: Inspires teammates to follow them

:

Motivations

Required

Self-Starter

: Inspired to perform without outside help

Ability to Make an Impact

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

:

Education

Required

Associates or better in Information Technology or related field.

Experience

Required

8 years:

8 years:

Field technical experience, direct submeter experience preferred

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.