Helpdesk Technician

MedStar Health; Burlington (VT); Remote; USD 60,000 - 80,000; Full time

Job summary

MedStar Health is seeking a remote help desk support professional to deliver exceptional customer service and technical assistance. The role demands skills in troubleshooting and active directory, while providing the opportunity to enhance your career within a supportive technology-driven environment.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance (Voluntary)

Employee Assistance Program

Qualifications

• Remote troubleshooting capability required.
• Experience in help desk support and customer service.
• Intermediate level of technical understanding is needed.

Responsibilities

• Provide remote technical and general computer support.
• Troubleshoot a wide variety of problems using remote tools.
• Log all support requests accurately and escalate incidents as needed.

Skills

Help desk support

Troubleshooting

Customer service

Active directory

Job description

*Description*

Top Skills' Details
1. Remote help desk support experience. This position will be fully remote so someone should have remote troubleshooting
2. Customer service and team mentality. This team is very tight and the manager needs someone that she can work with every day.
3. Active directory and virtual desktop experience
4. Epic support experience is not required but will be a huge bonus to have

*Skills*

Help desk support, Troubleshooting, Help desk, Customer service, Active directory, Service desk, Windows, Support, Phone support, Ticketing system, Technical support

*Top Skills Details*

Help desk support,Troubleshooting,Help desk,Customer service,Active directory

*Additional Skills & Qualifications*

This position is responsible for providing remote technical and general computer support to all users of the organization's computer systems. Responsibilities include software/hardware support, a general understanding of all Information Technology supported applications, a more in-depth understanding of the general desktop tools, the ability to troubleshoot a wide variety of problems, the use of remote troubleshooting tools, the accurate logging of all support requests, incident escalation, and coordination of services with other Information Technology staff. Individuals provide front line support for a large number of applications in a complex technological environment.

*Experience Level*

Intermediate Level
*Pay and Benefits*
The pay range for this position is $18.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Jul 7, 2025.
h4>About TEKsystems:


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.