Helpdesk Technician

TEKsystems; Burlington (VT); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading IT services provider as a Helpdesk Technician, providing remote support to a variety of users. This position requires strong customer service and troubleshooting skills, along with the ability to effectively communicate and resolve issues in a virtual environment. Enjoy competitive pay and flexible benefits while working from home.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Short and long-term disability

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Qualifications

• Intermediate level of experience in help desk support required.
• Experience with remote troubleshooting is crucial.
• Knowledge of Active Directory and Windows environment preferred.

Responsibilities

• Provide remote technical support to users.
• Troubleshoot software/hardware issues.
• Log support requests accurately and coordinate with IT staff.

Skills

Help desk support

Troubleshooting

Customer service

Active directory

Service desk

Windows

Support

Phone support

Ticketing system

Technical support

Job description

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Description

Top Skills' Details 1. Remote help desk support experience. This position will be fully remote so someone should have remote troubleshooting 2. Customer service and team mentality. This team is very tight and the manager needs someone that she can work with every day. 3. Active directory and virtual desktop experience 4. Epic support experience is not required but will be a huge bonus to have

Skills

Help desk support, Troubleshooting, Help desk, Customer service, Active directory, Service desk, Windows, Support, Phone support, Ticketing system, Technical support

Top Skills Details

Help desk support,Troubleshooting,Help desk,Customer service,Active directory

Additional Skills & Qualifications

This position is responsible for providing remote technical and general computer support to all users of the organization’s computer systems. Responsibilities include software/hardware support, a general understanding of all Information Technology supported applications, a more in-depth understanding of the general desktop tools, the ability to troubleshoot a wide variety of problems, the use of remote troubleshooting tools, the accurate logging of all support requests, incident escalation, and coordination of services with other Information Technology staff. Individuals provide front line support for a large number of applications in a complex technological environment.

Experience Level

Intermediate Level

Pay And Benefits

The pay range for this position is $18.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jul 7, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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