Remote Helpdesk Support Pro VA/DBRS Specialist

GovCIO; United States; Remote; USD 94,000 - 100,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development platform

Training, Education and Certification

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is hiring a Helpdesk Support Specialist to support the VA's DBRS team. This full‑time role is fully remote within the United States, requiring a Bachelor's degree and 5–8 years of experience, with the ability to obtain a Suitability/Public Trust clearance.

Responsibilities include monitoring events, handling inquiries via email/phone/Teams, translating business needs into technical specs, and developing design specifications.

Qualifications

• Bachelor's degree with 5–8 years of experience or commensurate experience.
• Experience supporting the VA and/or DBRS.
• Work in a high‑stress, fast‑paced environment with high accuracy.
• Ability to support a wide range of users with diverse problems.
• Clearance required: ability to obtain and maintain a Suitability/Public Trust.

Responsibilities

• Monitors open events, responds to emails, phone calls, and Teams messages.
• Captures and translates business requirements into technical requirements.
• Develops functional and system design specifications for client engagements.
• Identifies tools to share information, manage processes, and convert data into insights.
• Collaborates with developers and SMEs to balance usability and performance.

Skills

Helpdesk support

Customer service

Technical troubleshooting

Clearance eligibility

Education

Bachelor's degree

Job description

GovCIO is hiring a Helpdesk Support Specialist to support the VA's DBRS team. This full‑time role is fully remote within the United States, requiring a Bachelor's degree and 5–8 years of experience, with the ability to obtain a Suitability/Public Trust clearance.

Responsibilities include monitoring events, handling inquiries via email/phone/Teams, translating business needs into technical specs, and developing design specifications.