Helpdesk Support Specialist - DBRS (Remote)

GovCIO; United States; Remote; USD 94,000 - 100,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development platform

Training, Education and Certification

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is hiring a Helpdesk Support Specialist to support the VA's DBRS team. This full‑time role is fully remote within the United States, requiring a Bachelor's degree and 5–8 years of experience, with the ability to obtain a Suitability/Public Trust clearance.

Responsibilities include monitoring events, handling inquiries via email/phone/Teams, translating business needs into technical specs, and developing design specifications.

Qualifications

• Bachelor's degree with 5–8 years of experience or commensurate experience.
• Experience supporting the VA and/or DBRS.
• Work in a high‑stress, fast‑paced environment with high accuracy.
• Ability to support a wide range of users with diverse problems.
• Clearance required: ability to obtain and maintain a Suitability/Public Trust.

Responsibilities

• Monitors open events, responds to emails, phone calls, and Teams messages.
• Captures and translates business requirements into technical requirements.
• Develops functional and system design specifications for client engagements.
• Identifies tools to share information, manage processes, and convert data into insights.
• Collaborates with developers and SMEs to balance usability and performance.

Skills

Helpdesk support

Customer service

Technical troubleshooting

Clearance eligibility

Education

Bachelor's degree

Job description

Overview

GovCIO is currently hiring for a Helpdesk Support Specialist to support the VA's DBRS team. Support activities would include monitoring open events, responding to email messages/questions, answering phone calls and teams messages. This position will be fully remote within the United States.

Responsibilities

Provides clients advice and technological solutions to support clients' demands. Work performed includes technology integration or process improvement for a variety of business functions. Requires extensive research of clients' needs and capabilities. Performs various activities such as detailing all support requests, issues, action items, trouble calls, and resolutions. Additionally events may include adding new users, removing old users, and answering calls to filed questions concerning the PSETS application.

Meets and interacts with clients to capture and translate business requirements into technical requirements.

Develops functional and system design specifications for client engagements.

Identifies tools that help the client share information, manage processes, and convert raw data into information to manage processes and make informed decisions.

Collaborates with developers and subject matter experts to establish the technical vision and analyzes tradeoffs between usability and performance needs

Must be knowledgeable of current technological advancements and solutions.

Qualifications

Required Skills and Experience

• Bachelor's with 5 - 8 years (or commensurate experience)
• Experience supporting the VA and/or DBRS
• Working under a high-stress environment at a fast pace with high accuracy
• Ability to support a wide range of users with diverse problems, questions, issues
• Clearance Required: Ability to obtain and maintain a Suitability/Public Trust

Company Overview

GovCIO is a team of transformers-people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

During the Interview Process

Virtual video interview conducted via video with the hiring manager and/or team

Camera must be on

A valid photo ID must be presented during each interview

During the Hiring Process

Enhanced Biometrics ID verification screening

Background check, to include:

• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range: USD $94,000.00 - USD $100,000.00 /Yr.