Remote Helpdesk Specialist — Healthcare IT Support

The Recovery Village; Florida; A distancia; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive starting pay

401K match

Health, Vision, Dental

Paid Time Off

HSA contribution

Travel assistance

Descripción de la vacante

The Recovery Village is seeking a Helpdesk Support Specialist to join our nationwide team. This fully remote role requires you to reside near one of our facilities and deliver Tier 1 IT support for Windows, Microsoft 365, Avatar EHR, and related clinical applications.

You will log and manage tickets, perform account administration, deploy devices via Intune, and assist with remote access issues, while protecting PHI and following HIPAA policies.

Formación

• Windows 10/11 desktop support and troubleshooting.
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) administration.
• Active Directory user and group administration fundamentals.
• Basic networking concepts: TCP/IP, DNS, DHCP, VPN, Wi‑Fi.
• Printer and peripheral support.
• HIPAA privacy and security fundamentals.
• Drug-Free Workplace Policies; Workplace Violence; Compliance Program.

Responsabilidades

• Serve as the first point of contact for technical support requests via portal, phone, email, Teams, and walk-ins; provide remote and on-site support.
• Log, prioritize, and manage Help Desk tickets within targets; keep users informed of status.
• Diagnose and resolve Tier 1 issues with Windows workstations, laptops, printers, scanners, phones, and peripherals.
• Perform account administration: new hires, terminations, password resets, MFA, group memberships, mailbox changes.
• Provide first-level support to Avatar EHR users and escalate application issues as needed.
• Set up, enroll, and deploy computers and mobile devices using Intune; track inventory.
• Support Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
• Assist with remote access issues (GlobalProtect VPN, Remote Desktop, Wi‑Fi); escalate network problems.
• Identify and report security incidents per incident response procedures.
• Protect PHI and confidential information following HIPAA policies.
• Identify urgent issues like site outages; document and escalate.
• Follow up to confirm issues resolved before closing tickets.
• Create/update knowledge base articles and user documentation.
• Assist IT projects, site setups, equipment refreshes, and office moves.
• Perform other duties as assigned.

Conocimientos

Windows 10/11 support

Microsoft 365

Active Directory

Networking basics

Printer & peripheral support

HIPAA security fundamentals

Compliance & corporate policies

Workplace safety policies

Bilingual English/Spanish (a plus)

Educación

High School Diploma

Associate or Bachelor’s in IT/CS or related field preferred

Herramientas

Intune

Entra ID

Microsoft 365 admin tools

Descripción del empleo

The Recovery Village is seeking a Helpdesk Support Specialist to join our nationwide team. This fully remote role requires you to reside near one of our facilities and deliver Tier 1 IT support for Windows, Microsoft 365, Avatar EHR, and related clinical applications.

You will log and manage tickets, perform account administration, deploy devices via Intune, and assist with remote access issues, while protecting PHI and following HIPAA policies.