Remote Helpdesk Associate - Tech Support & Growth

Linxup, LLC

Chesterfield (MO)

On-site

USD 45,000 - 65,000

Full time

14 days+

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Job summary

Linxup, LLC is seeking a Helpdesk Associate in Chesterfield, Missouri. The role provides Tier 1 support to small and midsize business customers via phone, chat, email, or cases, focusing on troubleshooting Linxup devices to minimize coverage gaps.

The position offers remote work flexibility, with scheduled Monday–Friday hours and a private home workspace requirement to protect customer data. Strong communication and Salesforce knowledge are valued.

Qualifications

1+ years of experience in a helpdesk contact center or support role.
Technical troubleshooting experience in GPS or comparable industry preferred.
Sales or cross-selling experience.
Salesforce knowledge.
Excellent written and verbal communication skills required.

Responsibilities

Communicate effectively with customers via phone, chat, and email.
Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction.
Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions.
Confirm customer understanding of the solution and provide additional customer education to prevent call backs on the same issue.
De-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company.
Provide superior technical support on all Linxup branded products and build successful long-term relationships with both internal and external customers.
Save customers that are looking to end their relationship with Linxup.
Look for ways we can increase revenue on accounts by educating customers on new or existing products we offer.
Other duties as assigned.