Help Desk Specialist - Tier 1 IT Support

Linchpin Solutions, Inc.; Virginia (MN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan with company matching

Flexible Spending Accounts (FSA)

Company-funded disability and life insurance

Paid time off (PTO)

Employee Assistance Program (EAP)

Educational assistance

Parental leave

Job summary

Linchpin Solutions, Inc. in Virginia is seeking a dynamic Help Desk Specialist to support users with technical issues and administrative needs. The role involves troubleshooting and resolving access issues within the eLearning Ecosystem.

This is a full-time onsite position, requiring effective communication and critical thinking skills, alongside a commitment to providing high-quality customer service. Comprehensive benefits include health insurance, a 401(k) plan, and educational assistance.

Qualifications

• 1-2 years IT Helpdesk experience preferred.

Responsibilities

• Serve as the primary interface for users encountering technical issues.
• Utilize ticketing software to track and resolve user-reported system issues.
• Provide password reset support and process routine requests.

Skills

Experience with Microsoft Office

Verbal and written communication skills

Ability to work both collaboratively and individually

Critical Thinking Skills

Ability to give presentations and briefings

Education

High School Diploma or GED

DoD 8140/8570.01-M IAT Level I (e.g., CompTIA A+)

HDI Customer Service Representative

Job description

Linchpin Solutions, Inc. in Virginia is seeking a dynamic Help Desk Specialist to support users with technical issues and administrative needs. The role involves troubleshooting and resolving access issues within the eLearning Ecosystem.

This is a full-time onsite position, requiring effective communication and critical thinking skills, alongside a commitment to providing high-quality customer service. Comprehensive benefits include health insurance, a 401(k) plan, and educational assistance.