Strategic Customer Success Partner

Linxup, LLC; Chesterfield (MO); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Base Salary

Medical, Dental, Vision, Life and 401K

Flexible Time Off

Job summary

Linxup, LLC is hiring a Customer Success Specialist in Chesterfield, Missouri. You will focus on building relationships and managing a book of business, including some of our largest customers.

The role partners with customer success, sales and product teams to understand how customers use Linxup solutions and to expand their usage and value. Success is measured by customer engagement, growth and retention, including referrals.

Qualifications

• Related Bachelor’s Degree preferred.
• 3+ years work history in customer success or similar roles within a SaaS organization.
• Genuine passion for creating a positive experience and meaningful value for customers.
• Team oriented with strong collaboration across teams.
• Ability to manage time and prioritize across multiple customers and deadlines with a CRM.

Responsibilities

• Own the customer journey to drive retention and growth.
• Work with clients to establish goals and help them achieve them.
• Onboard customers and manage onboarding timelines to ensure success.
• Build consultative relationships with customers and fleet managers to maximize use of Linxup platform.
• Identify cross-sell opportunities and communicate new product features to customers.

Skills

CRM proficiency

Customer success

Communication skills

Time management

Education

Bachelor’s degree

Tools

CRM (Salesforce)

Job description

Linxup, LLC is hiring a Customer Success Specialist in Chesterfield, Missouri. You will focus on building relationships and managing a book of business, including some of our largest customers.

The role partners with customer success, sales and product teams to understand how customers use Linxup solutions and to expand their usage and value. Success is measured by customer engagement, growth and retention, including referrals.